Returns Policy

Euro Architectural Group

If goods are received incorrectly due to an error on Euro’s part, we will arrange to collect the goods at our cost. Replacements can be sent FOC or chargeable with credit in full processed against the returned, incorrect goods Authorisation for Customer Returns paperwork is issued which must be placed in with goods on return. Please have details of delivery note number, whether it is a picking or booking error, etc to hand.

Returns Request Due to Customer Order Error

If mistakes have occurred due to customer order error or goods are no longer required, the return of these goods will be down to the discretion of Euro Architectural Ltd.

Standard stock items are usually acceptable if in original condition and will be subject to 25% restocking charge. The goods must also be returned by the customer. Euro can arrange to collect the goods but this would be deducted from any credit due.

Any goods, which are ordered in as Specials, have to be returned to suppliers as we do not keep them in as stock. The return of some products such as Normbau or Hewi are not always accepted back by suppliers. Therefore, in such cases, Euro would not be able to authorise a return. Also, handling charges can be more that 25% on such items. Therefore, it is imperative that any returns request for Special order products must be checked prior to goods coming back to Euro. Any such returns made without authorisation will be sent back to customers.

Again, please have relevant paperwork details to hand together with the reason for return. If the return is acceptable, paperwork will be issued showing any handling charges to be applied.

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